The Alerts tab is the default tab that displays once you sign on to iTrack. It provides a quick summary of new incidents and notes and allows you to access pre-configured incident lists.
As you review an incident from the Alert searches, the count will reduce. If your alerts are zero then you have reviewed all items that you may be interested in.
New Incident(s) logged include all incidents for your agency. It allows you to quickly review all incidents that are logged by yourself, your fellow employees, or by Ebix Support on your behalf.
New Note(s) logged will appear as notes are added to any incident for your agency. Notes can be added by yourself, your fellow employees, or by Ebix Support.
The Incident queue is your own personal queue. It contains calls that you are involved with. Ebix Support uses these queues as a communication tool for outstanding incidents.
Incident(s) require clarification shows items that Ebix is requesting clarification on. Items whose status of Clarification Required would be included on this alert. Please review the alert list and if the request for Clarification is to your attention, respond by placing a Note on the incident. Ebix Support will review the note and remove the item from the clarification alert. On some occasions development may be requesting clarification from EbixSupport and on those occasions EbixSupport would review and change Clarification status.
Incident(s) Done and waiting to be closed are incidents that Ebix Support has completed. This alert allows you to review and verify the item is fixed or answered to your satisfaction. You can change the status to Closed or add a new Note if the issue is still not resolved.
Primarily used if you have more than one supported product. Most users only have one project and therefore this area will be empty. If multiple project names appear, you can click the project link and switch to that projects alert screen.