The View Incidents screen lists incidents based on a set of search options entered.
Click on an item to open the Incident Details screen.
The default Search Option is Area and the Search Criteria is blank. With this setting, all open incidents for the logged on user will appear. If you access the View Incidents screen from the Alerts menu items, it will change the option and criteria to match the alert selected. The View Incidents lister remembers the settings from the last option and criteria field selected.
Hint:
EbixSupport recommends users view their agencies existing incidents before they log a new incident. Many times another user in the agency may have already reported a problem or asked the question.
The Customize link in the View Incidents title bar allows user to change the columns that display on the View Incidents screen.
The Search Option drop down contains a list of the details that make up the columns.
The Search Criteria contains the variables related to the selected Search Option entered.
The Advanced Search button opens multiple Option and Criteria fields with an And/Or filter.
The Add New button opens the Log an Incident screen.